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FAQs for clean energy tariff from Bulb

Here we try and answer any questions you might have about the Big Deal's new exclusive clean energy tariff.

What is the deal?

This is an exclusive fixed term 100% renewable electricity dual fuel tariff supplied by Bulb, lasting one year from the date your switch goes through. It will cost the average household £853 a year (based on medium consumption across all the regions).

This deal is £231 cheaper than the average Big Six bill costing £1,084 (the average bill is calculated on 4th March 2016 based on the Big Six's standard variable tariffs across on 14 regions for Ofgem medium consumption number).

It is a dual fuel deal with 100% renewable electricity and 10% renewable gas.

The tariff is available until midnight on Sunday 27th March 2016. It's exclusive to the Big Deal and it is not available on price comparison websites.

The deal is available to dual fuel customers and to electricity only customers. It is not available to prepayment customers.

Note to Economy 7 customers: Bulb do not offer separate day and night rates, and so they will pay the same rate for both.

Note too that there will be a fee if you want to exit the deal early. If you do, there is a termination fee of £5 per fuel.

Please go to following sites, if you are switching to Clean Energy with ...

Christian Aid:


The Climate Coalition:


Proctor & Gamble:

Who are Bulb?

Bulb are a new renewable energy supplier in the UK. They've launched an energy company which aims to be more customer focused than any other supplier. By keeping costs down, they want to make 100% renewable energy something everyone can afford. They've got a low-cost standard tariff and invested in the most up to date IT systems to give their members the best levels of service possible.

What additional environmental benefits does the tariff have?

For everyone who takes this tariff, 5 trees will be planted per fuel by The Tree Council ( Equivalent of £5 donation per fuel.

That sounds great, how do I take the deal?

The process is very easy and should take just five minutes.

If you've signed up already you'll be notified by email when the deal launches.

  • In that email, you'll be given a link to the winning deal. Please note that it's only via the Big Deal that you can take the deal.
  • To have a look at the deal - again, you are never obliged to switch - just enter some basic details about you such as your postcode and some info about your energy usage. You'll then be given a personalised quote for our new 100% renewable electricity energy tariff, plus your projected saving.
  • You then decide whether to switch to our exclusive deal or to stay with your current company. If you go for it then all you need to do is add your direct debit details into the site and you're all set.
  • Bulb will then contact your existing supplier and request to transfer you account. Assuming there are no problems, this should take about two to four weeks.

Please note that you can't take this deal by going to Bulb directly and it isn't available on any price comparison websites at all.

Please go to following sites, if you are switching to Clean Energy with ...

Christian Aid:


The Climate Coalition:


Proctor & Gamble:

What if I want to speak to someone or have some problems with my switch?

If you want to talk to someone or are having any issues with your switch please call the Big Deal on 020 3468 0467 and we'll aim to get any problems resolved and answer any questions you have.

How does this help the environment?

When you switch your energy supplier the actual energy being supplied to your house does not change, but you still benefit the environment by switching. Here's how:

  • Everyone's energy comes from the National Grid - which is a mix of dirty energy and clean energy. Like a mucky pond.
  • A clean energy supplier will match the energy you use with 100% renewable electricity it puts back onto the grid. It's like pouring fresh water into that mucky pond. In the process, we start to clean up the fuel mix on the grid and lower the UK's carbon intensity.
  • Energy suppliers either generate renewable energy themselves or buy it from renewable sources.
  • By buying this energy, you are encouraging more renewable generation, increasing investment in clean energy.
  • The more people that switch, the higher the demand for clean energy, meaning more clean energy will be generated.

Please go to following sites, if you are switching to Clean Energy with ...

Christian Aid:


The Climate Coalition:


Proctor & Gamble:

Are you sure this is the deal for me?

During the process of taking the deal, you'll be able to compare it to everything else in the market. This is what is known as a 'whole of market' comparison. That way you can tell if for your usage levels and your region of the country it is the best deal for you.

While this is a competitive clean deal, there are cheaper non-clean deals on the market. You will be able to see the details of these deals on our whole of market comparison.

At medium usage, compared to many Big Six standard direct debit dual fuel standard variable tariffs you could save as much as £231.

How much you will save depends on how much energy you use. You'll be told how much you will save before deciding whether to switch. And the whole of market comparison will also show you if there is another deal that is better given the amount of energy you use.

What about Warm Home Discount?

Unfortunately, Bulb do not currently offer the Warm Home Discount.

Can you give me the exact prices - unit rates etc?

We sure can. We love the details as much you do! Here is a table with unit rates in every region. These prices include VAT at 5%.

If you don't know your region don't worry, our comparison engine automatically detects your region based on the postcode you enter.

What if I decide I no longer want the deal?

Don't worry at all - there is a 14 day cooling off period from the day you apply. So you can cancel during that period if you wish to.

You can also contact our switching team to cancel on 020 3468 0467.

I am on a fixed-term contract with another supplier. Can I switch?

Yes - you can always leave your contract.

If you're within 49 days of the end of your fixed term contract with exit fees you can switch WITHOUT having to pay any exit fees.

If before then, you may incur exit fees (usually about £30 per fuel) which you should check with your supplier.

 It may still be worth switching.

I only recently switched - can I take your deal?

Yes - if you switched less than 14 days ago, then you are within the "cooling-off" period and you can switch without incurring exit fees. Just make sure you cancel your first switch before taking this one.

If it has been longer than that, then you may well incur exit fees if you're on a fixed-term tariff (usually about £30 per fuel) which you should check with your supplier. It may well be cheaper to switch even with exit fees.

My current tariff is about to end. Can I still switch?

Yes. Once your current plan ends, you will most likely be moved onto a standard tariff which you can immediately terminate as it will have no exit fees.

 In fact, you can terminate it at no cost to yourself - no exit fees - anytime 49 days before it ends.

I rent my home, can I switch to this deal?

Yes, if you pay the bill directly then you can always switch your energy supplier. But it's always a good idea to let your landlord know you've switched.

What is the Winter Uplift?

Customers joining during Winter months have their first Winter's payments 20% higher. In this case, people joining now would go live with a Supply Start Date of 28/03/2016, and therefore just the first payment would be 20% higher. Anyone joining from the 11th onwards would go live with a Supply Start Date of 1st April, and therefore wouldn't have the Winter uplift.

I'm worried that my power will run out during the changeover - can this happen?

No! There will be no interruption to your electricity or gas supply.

Does it matter where I live?

This deal is available to everyone in England, Scotland, and Wales. The cost of the deal does depend on the region of the country you live in. Hence why you get a whole of market comparison before you decide whether to switch which tells you exactly how much you will personally save.

Unfortunately the deal is not available in Northern Ireland.

I'm supplied by an Independent Gas Transporter (IGT) - can I switch?

Yes, you can switch if you're supplied by an independent gas transporter, although some suppliers might not be able to supply you.

Bulb charges an extra £100/year for IGT supplies, which it charges at about £8.33/month.

I own a small business, can I switch to this deal?

Unfortunately, the Big Deal is currently only open to domestic households.

Who can I contact if I have any issues?

Once your switch is complete and you are on supply with Bulb then you should speak to them if you have any issues:

Opening times - Monday to Friday 8am to 6pm. Call 0300 30 30 635.

Note - Do not call Bulb in order to take this deal, they will not be able to offer it over the phone as this deal is available exclusively through the Big Deal.

Will an engineer visit my house to change the meter, cables and other equipment?

No, no one will have to visit your house or change any equipment at all.

Please go to following sites, if you are switching to Clean Energy with ...

Christian Aid:


The Climate Coalition:


Proctor & Gamble:

Will I be charged a termination fee if I want to leave this deal?

If you change your mind and decide to leave during the cool down period (within 14 days after switching) you will not be charged. After that, and in line with other tariffs, you will be charged £5 per fuel in exit fees if you wish to switch your supplier before the end of the contract.

Will the Big Deal make money when I switch?

Yes. We believe in transparency and our members have a right to know how much we make per switch. The Big Deal will be taking £20 in commission per fuel (£40 for a dual fuel switch) from Bulb for each person who switches.

If you decide that you don't like our special tariff but still switch with us to another tariff, then we will receive £15.50 in commission per fuel (£31 for a dual fuel switch).

For switches from Proctor & Gamble and Aramark, those companies will receive £12.50 from the Big Deal, which will be donated to charity.

Will Christian Aid, Tearfund or The Climate Coalition make money when I switch?

No, Christian Aid, Tearfund and The Climate Coalition do not receive any commission when you switch, the focus for these charities is to encourage and support people to switch to clean energy and to show governments and businesses that there is a demand for clean, renewable energy.

I pay using a prepayment meter. Can I switch to this deal?

Unfortunately, this deal is not available to those on a prepayment meter.

To have a look at prepayment deals, enter your details on the site and when you are asked "How do you pay your gas and electricity bills?" select prepayment meter. You will then be shown a whole of market comparison of all prepayment meter tariffs, including any savings you are likely to make by switching.

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