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FAQ for June 2016 tariff, from GB Energy Supply

Here we try and answer any questions you might have about our new market-beating dual fuel and electricity only energy tariff.

What is the deal?

This is a one-year fixed term tariff supplied by GB Energy Supply, lasting one year from the date your switch goes through. It will cost the average dual fuel household £734 over a period of 12 months (based on medium consumption across all the regions).

The deal is only available to dual fuel and electricity only customers including Economy 7 (customers must highlight they are Economy 7 during the switching application journey).

It is only available to pay by direct debit and paperless billing.

There are no exit fees if you chose to leave this deal early.

The tariff is available until midnight on Friday, 1st July.

What if I want to speak to someone or have some problems with my switch?

If you want to talk to someone or are having any issues with your switch please email and we'll aim to get any problems resolved and answer any questions you have.

Please note that you can't take this deal by going to GB Energy Supply directly and it isn't available on any price comparison websites at all.

Who are GB Energy?

GB Energy are a fairly new entrant to the British energy market. They pride themselves on offering you great deals on your energy supply and helping you save money. They are one of the fastest growing energy companies in the UK, now having over 130,000 customers.

That sounds great, how do I take the deal?

The process is very easy and should take just five minutes.

  • If you've signed up already you'll be notified by email when the deal launches.
  • In that email, you'll be given a link to the winning deal.
  • To have a look at the deal - again, you are never obliged to switch - just enter some basic details about you such as your postcode and some info about your energy usage. You'll then be given a personalised quote for the tariff, plus your projected saving.
  • You then decide whether to switch to our exclusive deal or to stay with your current company. If you go for it then all you need to do is add your direct debit details into the site and you're all set.
  • GB Energy will then contact your existing supplier and request to transfer you account. Assuming there are no problems, this should take about two to four weeks.

Please note that you can't take this deal by going to GB Energy directly and it isn't available on any price comparison websites at all.

Are you sure this deal is right for me?

During the process of taking the deal, you'll be able to compare it to everything else in the market. This is what is known as a 'whole of market' comparison. That way you can tell if for your usage levels and your region of the country it is the best deal for you. If it isn't it will be clearly be shown and you can take another deal if you'd rather.

At medium usage, compared to many Big Six standard direct debit standard variable tariffs you could save as much as £328.

How much you will save depends on how much energy you use. You'll find out exactly how much you will save before deciding whether to switch. And the whole of market comparison will also show you if there is another deal that is better given the amount of energy you use.

What about Warm Home Discount?

Unfortunately, GB Energy does not offer the Warm Home Discount.

Can you give me the exact prices - unit rates etc?

We sure can. We love the details as much you do! Here is a table with unit rates in every region. These prices include VAT at 5%. If you don't know your region don't worry, when you enter your postcode into our website it is automatically detected.

What if I decide I no longer want the deal?

Don't worry at all - there is a 14 day cooling off period from the day you apply. So you can cancel during that period if you wish to.

You can also leave this tariff at any time during the contract period without paying exit fees.

I am on a fixed-term contract with another supplier. Can I switch?

Yes - you can always leave your contract.

If you're within 49 days of the end of your fixed term contract with exit fees you can switch WITHOUT having to pay any exit fees.

If before then, you may incur exit fees (usually about £30 per fuel) which you should check with your supplier. It may still be worth switching given how cheap our deal is.

I only recently switched - can I take your deal?

Yes - if you switched less than 14 days ago, then you are within the "cooling-off" period and you can switch without incurring exit fees. You will have to cancel your previous switch first, though!

If it has been longer than that, then you may well incur exit fees if you're on a fixed-term tariff (usually about £30 per fuel) which you should check with your supplier. The Big Deal's tariff is so low that it may well be cheaper to switch even with exit fees.

My current tariff is about to end. Can I still switch?

Yes. Once your current plan ends, you will most likely be moved onto a standard tariff which you can immediately terminate as it will have no exit fees. In fact, you can terminate it at no cost to yourself - no exit fees - anytime 49 days before it ends.

I rent my home, can I switch to this deal?

Yes, if you pay the bill directly then you can always switch your energy supplier. But it's always a good idea to let your landlord know you've switched.

I'm worried that my power will run out during the changeover - can this happen?

No! There will be no interruption to your electricity or gas supply.

Does it matter where I live?

This deal is available in England, Scotland and Wales. The cost of the deal does depend on the region of the country you live in. Hence, why you get a whole of market comparison before you decide whether to switch which tells you exactly how much you will personally save.

Unfortunately, the deal is not available for customers in Northern Ireland.

I own a small business, can I switch to this deal?

Unfortunately, the Big Deal is currently only open to domestic households.

I only want to switch my gas or electricity supplier, not both - can I switch?

This special deal is available for electricity only as well as dual fuel customers. So if you want to switch only your electricity that's fine too, but you can't switch only your gas.

Who can I contact if I have any issues?

Once your switch is complete and you are on supply with GB Energy Supply then you should speak to them if you have any issues: 0800 6444 451 (open 8am to 8pm Monday to Friday).

Note - Do not call GB Energy Supply in order to take this deal, they will not be able to offer it over the phone as this deal is available exclusively through the Big Deal.

Will an engineer visit my house to change the meter, cables, and other equipment?

No, no one will have to visit your house or change any equipment at all.

Will I be charged a termination fee if I want to leave this deal?

If you change your mind and decide to leave during the lifetime of this tariff there will be no exit fees to pay.

Will the Big Deal make money when I switch?

Yes. We believe in transparency and our members have a right to know how much we make per switch. The Big Deal will be taking £20 per fuel (£40 for a dual fuel switch) in commission from GB Energy Supply for each of our members who switches.

If you decide that you don't like our special tariff but still switch with us to another tariff, then we will receive £15.50 per fuel (£31 for a dual fuel switch) in commission.

I'm already a GB Energy Supply customer. Can I take the deal?

Yes. Existing GB Energy Supply customers can take the deal.

I pay using a prepayment meter. Can I switch to this deal?

Unfortunately, this deal is not available to those on a prepayment meter. But you can still see all the prepayment meter deals in the market and we're confident some of them will save you money.

Is this a clean energy deal?

No, the energy supplied to you by GB Energy Supply will be a mix of clean and non-clean.

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