
Read our FAQs for our summer switch with Green Star Energy below.
What is the deal?
This is a 2 year fixed term tariff supplied by Green Star Energy.
It will cost the average household £1055 a year (based on medium
consumption), which is £291 a year cheaper than Ofgem's estimate of
the average bill. It also protects you against price rises for the
next two years. It is exclusive to Big Deal members - you won't
find it on any price comparison sites - and at least £20 cheaper
over two years than any other 2 year fixed tariff.
Who is Green Star Energy?
Green Star Energy is a fast-growing independent supplier which
joined the British energy market last year. As an independent
supplier, it is small and agile enough to offer extremely
competitive prices and personalised customer service with a
UK-based call centre. But it is also part of a much larger company,
the Just Energy Group, a Toronto based North American supplier
which provides gas and electricity to over 1.8 million customers in
Canada and the U.S.A. This backing from Just Energy Group, which
recently reported annual revenues of $3.6bn, provides financial
security. Green Star's sister company, Hudson Energy, has been
serving thousands of business customers up and down the UK for the
past two years.
Is this deal unique? Is it the cheapest deal on the
market?
Yes and yes. This deal is only available to Big Deal members, and
it is cheaper than any other two year tariff on the market. Since
this protects you from price rises for the next two winters, the
combined immediate and predicted savings make this the cheapest
deal currently available on the market.
Why did you negotiate a two-year
deal?
A two year deal offers the best value and peace of mind, because it
protects you from price increases for the next two winters. This is
important because The Big Six energy companies have raised prices
by an average of 8% every winter for the past three years. Energy
UK, the lobbying group for the Big Six energy suppliers, estimates
that energy bills will rise by £95 a year for the next six years.
Our offer also saves you the stress and hassle of constantly
switching supplier.
What do I need to do once I decide to switch? Should I
contact my old supplier?
All you need to do is follow the link in your email and enter your
details. After that, it's all taken care of - there's no need for
you to contact your old supplier.
I am on a fixed-term contract with another supplier.
Can I switch?
Yes - you can always leave your contract. You may incur exit fees
(usually about £30 per fuel) which you should check with your
supplier, but since our tariff is cheaper than any other 2 year
deal on the market (with an average saving of £291 a year) it may
still be cheaper for you to switch. You can enter your details on
the Green Star website to get a personalised energy
comparison.
I only recently switched - can I take your
deal?
Yes - if you switched less than 14 days ago, then you are within
the "cooling-off" period and you can switch without incurring exit
fees. If it has been longer than that, then you may well incur exit
fees if you're on a fixed-term tariff (usually about £30 per fuel)
which you should check with your supplier, but The Big Deal's
tariff is so low that it may well be cheaper to switch.
My current tariff is about to end. Can I still
switch?
Yes. Once your current plan ends, you will most likely be moved
onto a standard tariff which you can immediately terminate as it
will have no exit fees.
I rent my home, can I switch to this
deal?
Yes, if you pay the bill directly then you can switch your energy
supplier.
I'm worried that my power will run out during the
changeover - can this happen?
No, there will be no interruption to your electricity or gas
supply.
Does it matter where I live?
No - this deal is available to everyone in Great Britain, wherever
you live.
I've changed my mind and I don't want to switch. What
do I do?
No problem - no one has to switch if they don't want to. If you'd
like to unsubscribe from our newsletters, click the link at the
bottom of the email.
I own a small business, can I switch to this
deal?
Unfortunately, The Big Deal is currently only open to domestic
households.
I'm in debt to my supplier, can I
switch?
Yes. If you've owed your current debt for fewer than 28 days, you
will be able to switch. If you've owed your current debt for more
than 28 days, then you still might be able to switch - you should
continue with the process and your supplier will confirm whether or
not you can switch.
I only want to switch my gas or electricity supplier,
not both - can I switch?
Yes, this deal is available to both single fuel and dual fuel
customers. You'll save more money if you switch both fuels, but the
choice is yours. Just specify which option you would like to take
when you switch.
I currently pay by direct debit, but I would like to
change to paying when I receive the bill. Is this
possible?
Yes, it's up to you whether you pay by direct debit or when you
receive the bill. We do recommend direct debit as it is
cheaper.
Who can I contact if something goes wrong during the
switch?
Green Star Energy will be in the best position to help you, and you
can contact them on 0800 012 4510 or 033 0088 1619. Of course, you
can always call us on 0203 463 0820.
Will an engineer visit my house to change the meter,
cables and other equipment?
No, no one will have to visit your house or change any equipment at
all.
I'm worried that I'll be charged twice for my energy
during the handover period - is this possible?
No, you will never be double charged for your energy. Green Star
Energy will arrange a "go live" date with your old supplier, at
which point the billing will change hands.
Will I be charged a termination fee if I want to leave
this deal?
If you change your mind and decide to leave during the cool down
period (within 14 days after switching) you will not be charged.
After that, and in line with other two year tariffs, you will be
charged £30 per fuel in exit fees if you wish to switch your
supplier before the end of the contract.
Will you make money when I switch?
Yes, we will take a small commission from Green Star Energy for
every person that switches. This model is the same as switching
sites - although while they make around £70 per customer, our
commission is just £30 (£15 per fuel). Our most important concern
is saving you money.
This commission will cover our running costs as well as financing
future consumer campaigns.
I pay using a prepayment meter. Can I switch to this
deal?
Unfortunately, this deal is not available to those on a prepayment
meter. You can switch if you're able to move to paying by direct
debit or on receipt of the bill.
Will I get a discount for paying by direct
debit/online/dual fuel?
Yes. There is a direct debit discount of £33.60 per year for gas
and £33.60 per year for electricity included in your standing
charge. There is also an online discount of £5.25 per fuel per
year, and a discount of £15.75 per year if you switch to Dual
Fuel.
What happens when I reach the end of my two-year
contract?
You will be notified when your tariff is coming to an end. You can
then switch to another tariff - either with Green Star Energy or
another supplier - without incurring exit fees. If you'd like, The
Big Deal can help you find another market-leading tariff. If you do
not switch at this point, you will automatically be moved onto
Green Star Energy's lowest Variable Rate tariff - currently one of
the cheapest on the market - which you can leave at any time.